Shopping Cart

Terms & Conditions

Please read the following terms of use carefully before the further usage of the website .

The terms of use apply for the usage of the WEBSITE and all services that belong to the domain.

A user is every person that is accessing or using the services of the WEBSITE – this applies to guests/unregistered users, registered users and business subjects that use the services of the WEBSITE based on a contract.


General Conditions

By using the site, it is considered that the users are at all times familiar with these terms of use and that they fully understand and accept them. We reserve the right to change, modify and supplement the terms of use of the WEBSITE at any time. The changes take effect at the time of publication. The user is obliged to regularly read the Terms and Conditions of Use and it is considered that by accessing the WEBSITES he is familiar with the current rules and conditions of their use.

The user is obliged to take care of the security of his password and change it from time to time. You can use the web shop pages exclusively to search our online database, inform about products and the company and purchase the offered items. Use of the site for other purposes without the written consent of the owner is punishable and subject to the copyright law of the Republic of Croatia.

Orders in the web store can be made only by adults. Customers are required to provide accurate, valid and complete personal information when completing the registration form. The contrary conduct of the Buyer authorizes the Seller to refuse to sell the product or provide its services.

The deadline for payment of the purchase price of the product (the amount stated on the confirmed order) is 3 (three) days from the day when the Buyer receives notification from the Seller about the confirmed order, except in the case of payment on delivery. In the event that the Buyer does not make the payment within that period, and the Seller and the Buyer have not agreed otherwise, the order confirmation becomes non-binding for the Seller and is deleted from the system.


Company info:

Name:  NITUI GROUP Limited Liability Company for trade and services

Short name:  NITUI GROUP LLC

Headquarters:  Zagreb (The City of Zagreb), Horvacanska 156

Showroom address:  Horvacanska 156, Zagreb

The Company entered into the Court Registry, Court in Zagreb .

Commercial bank and account number  IBAN: HR7024020061101011818,
Erste&Steiermärkische Bank d.d., Rijeka /   SWIFT/BIC: ESBCHR22

VAT: HR11947581402

MBS: 081346091

Authorized representative: Karmen Kroflin

Telephone No.: +385 95 3450 451

E-mail address:


The consumer, with the status of buyer, concludes a purchase agreement with NITUI GROUP LLC for trade and services, Horvacanska 156, Zagreb (hereafter: NITUI GROUP d.o.o.), with the status of seller.

Legal entities as buyers are subject to the Civil Obligations Act (Zakon o obveznim odnosima) and the Electronic Commerce Act (Zakon o elektroničkoj trgovini), so the Consumer Protection Act (Zakon o zaštiti potrošača) does not apply. These General Terms and Conditions are applicable to legal entities in the section that defines:
prices and payment methods
basic product features
contract award procedure
description of delivery methods and costs
general information
waiver of liability and
the moment of agreement conclusion.

The seller, upon its own choice, may in each specific case provide a legal entity with the rights provided for the buyer having the consumer status.

A user is a person that uses the website, including any buyer or visitor of the website.

Making a purchase agreement through the  website is regulated in accordance to legal provisions, particularly taking into account the principles and provisions of European Union directives. Contracting through the  website is considered to be a distance contract.

The General Terms and Conditions also represent pre-contractual information, and are valid for the purposes of a purchase agreement where the buyer is a consumer, i. e. any physical person who concludes a legal business or acts in the marketplace outside of their trade, business, artisan or professional activity, and when the agreement is signed between a seller and a consumer by means of an organized system of sale or services, without a concurrent physical presence of the seller and the buyer at the same place, and where one or more means of distant communication are exclusively used up to the moment of the conclusion of the agreement.

The means of distance communication are all means that can be used for distance contracting without the concurrent physical presence of the seller and the buyer, such as the Internet and e-mail.

The agreement is concluded in the moment when the seller accepts the buyer’s bid, and all the content published at the  website represents an invitation to bid. The seller can terminate the purchase agreement if the buyer does not pay the purchase price amount, and the seller is not obliged to deliver the product until the moment of the receipt of the purchase price amount, except in cases when the buyer chooses to use cash-on-delivery method. If the buyer, for any reason, does not take over the shipment and it therefore returns to the seller, the seller will not repeat the delivery.

The constituent part of the General Terms and Conditions are also the General Personal Data Protection Conditions. If the user fails to comply with the General Terms of Business and Data Protection Information, they must leave and not use the website .

When the user engages in certain activities on the website , such as opening an account, using the web shop, filling out surveys, commenting, publishing content, participating in competitions and other forms of prize draws or answering a job ad, NITUI GROUP d.o.o. can ask the users to give certain additional personal data. In that case, before additional personal data is given, the user is advised to study the Data Protection Information.

The content of the  website is available in Croatian and in English. The official language for the conclusion of agreement is Croatian language.


Main features of products

The buyer is introduced to main product features at the  website.

NITUI GROUP d.o.o. reserves the right to modify the information at the website, including the product prices and special offers, without prior notice. Next to the product image, a description of the important product features is available, as well as the product’s price with VAT included. Prices, payment conditions and special offers are valid only at the time of order and/or payment.


Agreement procedure

The purchase is performed on the NITUI GROUP d.o.o. website,  by filling the designated form. When filling the form, the buyer is obliged to fill in all the required data. The purchase can be made only with the buyer’s confirmation that they have read and understood the General Terms and Conditions, and that they are aware that this constitutes an order with obligation to pay.

The purchase is possible 24 hours a day, 7 days a week. NITUI GROUP d.o.o. is not responsible for any costs incurred by the use of computer equipment and telecommunication services necessary to access the service. The buyer will be informed via e-mail about order confirmation (the receipt of the electronic message that includes the buyer’s bid) and about the package shipment.

In case that NITUI GROUP  d.o.o. is, for whatever the reason, not able to deliver some of the products ordered, the buyer will be contacted via telephone or e-mail by an NITUI GROUP d.o.o. employee with the purpose of making arrangements about delivery of a replacement product, or optionally about product order cancellation.

The purchase of products and/or services on behalf of and for the benefit of a minor or a person deprived of their business capacity (completely or partially) can be performed only by their legal representatives.

The purchase is performed by ordering available products that are chosen by the buyer, based on the product’s photograph and basic information. The photographs are illustrative and do not always and in all details have to match the available products. The purchase is performed through several simple steps in the comfort of a buyer’s home, from anywhere in the world.

Product search is possible by different criteria. After entering a term , products related to the search term will appear. The buyer can choose a product of their interest, and read available product description, in order to make an independent decision whether the product suits their needs. The buyer chooses the products from the NITUI GROUP  d.o.o. products catalogue, which is arranged by product categories.

The ordering of products is conducted electronically. By clicking on “Add to Shopping Bag”, the selected product is added to the shopping bag. The product is neither reserved, ordered nor purchased by adding it to the bag alone. The buyer can continue to add products by clicking on “Continue Shopping”  or review the bag content by clicking on “View Shopping Bag” or finish the product selection process by clicking on “Checkout”.
When the product selection process is concluded by clicking on the “Checkout” button  the buyer will be redirected to a page where they can select payment method, delivery method, where a code can be entered if the customer has a coupon or gift card, where additional notes optionally can be added, and where a checkbox can be checked in case that the customer wants a tax-deductibles invoice (R1). The purchase cannot continue without checking the “I accept the general terms and conditions” checkbox, where by checking it the buyer confirms that they have read and understood the General Terms and Conditions, and that they agree with them, and without checking the “I am aware that placing an order implies an obligation to pay” checkbox.
By clicking on “Change Shopping Bag Content” the buyer can change the content of their shopping cart. If the buyer agrees with the purchase of products included in the cart, they can click on the “Pay” icon. When the buyer clicks on the “Pay” icon and finalizes the order, the seller will send these General Terms and Conditions to their e-mail address, together with the order receipt, and the order number which confirms that the purchase order has been received and is being processed.

The seller will also e-mail to the buyer, to their e-mail address, the confirmation of contracted purchase agreement, together with the confirmation that the package was sent.

If the buyer does not receive the products ordered and paid for within 22 working days (Saturdays, Sundays, and bank holidays excluded) after the date of payment, or 22 working days (Saturdays, Sundays, and bank holidays excluded) after the contracting of the purchase agreement with cash-on-delivery payment method, they must inform NITUI GROUP d.o.o. about this by writing to the e-mail address . 

If the buyer did not receive the purchase confirmation via e-mail in 72 hours, or was not able to access the service in the way described in the e-mail, they must inform the seller about this by writing to the email address or by calling +385 95 3450 451 on working days from 9 a.m. – 5 p.m.

In case that NITUI GROUP d.o.o., for whatever the reason, is not able to deliver some of the products ordered, the buyer will be contacted via phone or e-mail by an employee of NITUI GROUP d.o.o., with the purpose of reaching an agreement about the delivery of a replacement product or, optionally, about the product order cancellation.

In case of problems or confusion during the ordering process, the buyer can contact NITUI GROUP d.o.o. by writing to or by calling +385 95 3450 451, on working days from 9 a.m. – 5 p.m.


Product prices and methods of payment 

The buyer is obliged to pay the product ordered by one of the following methods:

Credit or debit card – direct Internet payment, by using the card payment service: Visa Electron, American Express, MasterCard, Maestro, Visa and Diners.

Residents of the Republic of Croatia can, besides credit or debit card payments, use one of the additional payment methods:

Cash-on-delivery (on receipt) – the customer can pay in cash to the deliverer at the moment of delivery to their address. Payment can be made in cash exclusively, i.e. it is not possible to pay at point of delivery with a credit card.

Bank Transfer – the information necessary to perform the payment will be e-mailed to the buyer, including the account number to which the buyer must pay the order amount. The buyer can perform the payment by using Internet banking, or by paying in bank branch office, post office, or FINA, etc. After the payment is received, the products ordered will be mailed to the buyer, to the address specified in the order.