Terms & Conditions

Terms of use

Please read the following terms of use carefully before the further usage of the website nitui.eu, in further text referenced as WEBSITE / INTERNET STORE.

The terms of use apply for the usage of the WEBSITE and all services that belong to the domain.

A user is every person that is accessing or using the services of the WEBSITE – this applies to guests/unregistered users, registered users and business subjects that use the services of the WEBSITE based on a contract.

Basic regulations

By using the WEBSITE, it is considered that the users have read and understood the terms of use and that they accept them fully. The author keeps the right to modify and expand those terms at any moment. The changes apply at the moment of publication and the user is obliged to read the terms on a regular basis. It is considered that the user who is accessing the WEBSITE is fully informed of the latest rules and terms.


The content on the WEBSITE is copyrighted and every unauthorized copying is considered as breaking of the Law and has serious consequences. All information on this WEBSITE may only be used for the individual purposes of the user in compliance of all copyrights and proprietary rights.

An user that thinks that the WEBSITE has impringed his copyrights needs to report the content at info@nitui.eu. Each report will be closely examined and if the content is impringing your copyright, it will be removed as fast as possible.

Limitation of Liability

The user uses the WEBSITE only on his own convenience. The owners of the WEBSITE will invest reasonable effort to keep all information accurate and up-to-date, but can’t be held responsible for the full accuracy and completeness, as well that the usage of this website will not take place without interruption. The owners of this WEBSITE have the right to change the content in any way, in any time and out of any reason and will not be held accountable for consequences of the changes.

The WEBSITE can have external links to other websites that are maintained by third parties. In other words, the content of those websites is not under the control of the authors and they will not be held responsible for it.

Statements displayed on linked pages are not ours, and we explicitly hide from any content on third party websites for which there are links to the WEBSITE. In particular, we do not assume any responsibility for violations of legal provisions or violations of the rights of third parties arriving on those sites.

For websites that come with a hyperlink to the WEBSITE and for their content, they are solely responsible for the owners of these sites, as well as for selling the products offered there and for dealing with related orders.

This limitation of liability is valid for all links that are shown on the WEBSITE and for the content on that is displayed on pages that the user is redirected to via those links.

The basic terms mentioned in General Terms and Conditions

NITUI Karmen Kroflin
Stjepana Radica 55, 49214 Veliko Trgovisce
OIB: 04424851965
Contact number: 092 292 7732
e-mail: info@nitui.eu  

Buyer of a product is any person or legal entity that purchases products through  Internet store in the manner defined by these General Terms and Conditions. Buyer chooses at least one product, inserts it into the cart, sends an order to the Seller, and after its confirmation of the order, pay in one of the possible ways (by credit card, e-banking, debit card in the bank, post office or in FINA) or pay the item by cash on delivery.

The General Terms and Conditions regulate the relationship between the Buyer and the Seller regarding the terms and conditions of the ordering of the products, the price of the products, the terms and conditions of payment, the Customer’s right to a written objection to the Products and Services of the Seller, the right to terminate the Contract, the terms of ordering and delivery of the Products, other data and other issues important for concluding a sales contract via the Internet store


General Conditions

Terms and conditions of Internet commerce are an integral part of each sales contract concluded between the Seller and the Buyer hereby.

Delivery is possible on the territory of the Republic of Croatia, Slovenia, Bosnia and Herzegovina, Serbia, Austria, Czech Republic, Hungary, Germany, Slovakia, Belgium, Denmark, Estonia, France, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain , Sweden, UK, Bulgaria, Finland and Greece.

The Buyer may only purchase by prior handing to the processing / use of the personal data necessary for the realization of the purchase (rights and obligations of the buyer) that is displayed on the website.  After giving a consent to the use of personal data and when using the Internet store, it is confirmed that Buyer have endorsed / accepted these General Terms and Conditions of Use for Internet Shop.

These general terms and conditions and access to personal data processing – form a consumer / sales contract which, in accordance with the law, is considered as a contract concluded at distance. Buyer can be an adult and a business-capable person. The contract on behalf and for the account of the juvenile and for the seized business ability person can be concluded by their legal representatives or guardians. A partially seized business ability person can conclude a contract only with the consent of their legal representative or guardian. For the opposite behavior Seller shall not be held liable.
Customers are required to provide accurate, valid and complete personal information when completing the registration form. Contrary Customer’s behavior authorizes Seller to discontinue the sale of products or the provision of their services.

The deadline for payment of the purchased product (amount stated on the confirmed order) is 3 (three) days from the day when Buyer receives the Seller’s confirmed order, except in the case of a Cash-on-delivery method of payment. In case when Buyer does not make payment within that time, and if Seller and Buyer have not agreed otherwise, order confirmation becomes non-binding for the Seller and the same is deleted from the system.

The Seller is authorized, in accordance with its business policy, without the need for prior notice, to modify the content of the General Terms, Product Range, Retail Price, and other information related to Internet Store.



The language of communication on the Seller’s website Nitui.eu is Croatian and English.



Buyer orders the product electronically after selecting on basis of images and basic product information on the website. The pictures are illustrative nature and can not match all the details of the product that is really available. By clicking on “put into the cart” selected product is stored in the shopping cart. The procedure is repeated until the selection ends. Clicking on the basket it is displayed the basket content that can be changed or removed from the basket. Upon completion of the product selection, the “next step” is selected. The buyer should fill out the fields required for delivery and choose one of the payment methods. Products are considered to have been ordered and a contract concluded when the buyer passes the entire billing process and has given a permission in connection with the use of personal data, and when confirmation of received order has been delivered to the Buyer electronically.

In the period from the placing of the product to the cart to the payment confirmation there is a possibility that the quantities of the product are no longer available and Seller will notify Buyer by mail or telephone, and Buyer then has the option of cancelling the ordered product or ask for replacement.
Seller is not responsible for the costs which buyer has for browsing and searching the website (phone, data traffic, etc.) or for any other costs that may arise when ordering or browsing or searching the web site.


Methods of Payment

The buyer is obliged to pay the product ordered by one of the following methods:

Credit or debit card – direct Internet payment, by using the card payment service: Visa Electron, MasterCard, Maestro, Visa and Diners.

Residents of the Republic of Croatia can, besides credit or debit card payments, use one of the additional payment methods:

Cash-on-delivery (on receipt) – You pay for your ordered products when you take over from the courier service (this option is not possible for ordered system delivery to the islands).

Bank Transfer – the information necessary to make the payment will be e-mailed to the buyer, including the account number to which the buyer will pay the order amount.  After the payment is received, the products ordered will be send to the buyer, to the address specified in the order.



Shown prices are retail prices and NITUI Karmen Kroflin is not in the VAT system according to Art. 90 of the VAT Act, VAT is not included in the retail price. Product prices are shown in Croatian national currency – kuna (HRK).

NITUI reserves the right to modify retail prices unless otherwise stated (case of action and another special sales type). Retail prices apply at the time of order receiving and have no pre-determined validity. Retail prices are valid for payment under the stated payment methods and under the above stated conditions. These retail prices are only valid for purchasing products via an Internet Store and may differ from retail prices at other retail outlets.


Right to cancel and return your order

The buyer is entitled to cancel and return order within 14 calendar days without the need to state reasons. The withdrawal period expires after 14 calendar days from the date of purchase. If you wish to use the right to cancel, you must notify us of your decision to cancel the contract with a clear statement (such as a letter or e-mail):

NITUI Karmen Kroflin
S. Radica 55, 49214 Veliko Trgovisce, CROATIA
E-mail: customer.service@nitiu.eu

To claim this right, you must send the undamaged product in the original package with all the equipment and documentation that came in original shipment, and with invoice or other document proving that the product was purchased from NITUI Karmen Kroflin.
If the returned goods are undamaged and in the undamaged original packaging, we will refund the money to your account in 14 days calculating from the day when we received information about order cancelling. The cost of refund in case of replacement of the purchased product will be on buyer.
You are responsible for any decrease in value of goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.  Cancellation of a purchase without giving reasons is not possible if the product is partially consumed.
Also, for hygienic reasons, it is not possible to cancel ordered goods intended for hygienic purposes (eg lipstick, creams, shampoos, make-up brushes, toothbrushes, rollers etc.).

If the product is returned defective, partially consumed, with major damages or without parts and documentation, and if it is not delivered within the stated deadline, it is considered that the Buyer has not fulfilled its obligation to return the goods and the Seller is not obliged to make a refund of the funds paid. All users pay for the expense of the return by themselves.


If the customer is not satisfied with the products bought at NITUI web shop, he/she has a right on complaint in period established by the law.

In case of complaint, the customer is obligated to return us the product in agreed period. Complaint will be considered valid if during the overview of the product we establish that it is complied with conditions for complaint of Obligation law and Consumer protection act. In that case we are going to exchange the product or return the money within 15 days from the returned product arrival.

Nevertheless if we establish that the complaint has no basis and we decline it, the buyer needs to pay shipment in amount of 35,00 kn for the orders within border of Republic of Croatia. Regarding orders outside Republic of Croatia’s borders, the customer is obligated to pay amount for delivery which can be seen in table in delivery section –  so the item can be resent to your address.

You can send your complaint :

electronically to e-mail customer.service@nitui.eu  with the indication “Complaint”

in writing to NITUI Karmen Kroflin, S. Radica 55, 49214 Veliko Trgovisce, Croatia, with the indication “Complaint”



Seller and Buyer will always try to settle all possible disputes by agreement, and if they have not succeeded in doing so, the competent Court in Zabok is in charge.

Disputes may be resolved and out of Court in the case of a proposal for conciliation at the authorized mediation center in accordance with the Settlement Act and Regulation of mediation center or at the Court of Honor of the Croatian Chamber of Commerce (HGK) in the case of a Customer complaint to the Court of Honor. Consumers are instructed about their rights by Consumer Protection Law.

Entry into force

These General Terms and Conditions shall come into force on the date of their adoption at the Company’s Management Board and shall apply from the day of its publication on the seller’s website (Internet Store).